Why do I need a password?

Passwords are used for confirming your identification with the Command Center. You will need to give a valid name and password before Command Center can accept your instructions to cancel or test your alarm. Anyone who has a key for your home and might need to disarm your system, should have a passcard and understand the procedures for canceling an alarm. Our customers can fax passcard changes to us at 508-675-1937.

How can I test the system myself?

Like most security companies, we recommend that you have your system professionally maintained at least once a year. We also strongly recommend that you test the system yourself in the interim. To do so, call the Command Center and let them know you want to put your system on test. Your passcard will have all the information you need: the Command Center phone number, your account number and passcode. Some authorities also like to be notified when a test is being performed. Conduct your test by arming your system and setting off devices or by using the test feature, if you have one. Call the Command Center to verify that all the signals you sent were received. When you're finished testing, tell the Command Center. Call us if you detected any problems.

What if I want to give the Command Center special instructions?

Let's say you're doing some remodeling that might set off a fire alarm or a device needs a battery but you can't correct the problem immediately. You can instruct Command Center to put your system, or any part of it, into test for up to 24 hours with verbal instructions. This will prevent an unnecessary dispatch or repeat phone calls. If you need additional time, you can renew your instructions. Make sure to call us if you need special instructions on your account for a longer time.

Why should one person be responsible for managing your alarm system?

It's very important for commercial and industrial accounts to have someone on-site be responsible for managing the system. Not only does it improve our ability to service the system, it avoids confusion for the other employees. The system manager would be responsible for keeping the system records, updating user information and training other employees.

How do I silence an alarm?

This varies with different systems. Generally, arming/disarming your system will silence your alarm. Some systems require your user code followed by the escape key.

How do I stop my keypad from beeping?

This depends on the reason it's beeping and the type of system you have. A power failure or trouble signal from one of your devices can cause beeping. Most Radionics systems will respond when you press the command key followed by the number 4.

What does it mean when my system says communications failure?

This usually means that your test signal did not get to the Command Center. Do a test to see if your system is working properly. If it's not, find out if there has been any telephone work done recently. Make sure the phone lines used for the alarm system are still connected and that there has been no recent change in the dialing instructions.

How can I change the battery in my wireless device?

Disarm the system and remove the sensor cover. If you have identical batteries, you can change them yourself. Please be aware that some devices will lose their programming if batteries are removed for more than 60 seconds. Do not remove the batteries to look for replacements.

How can I prevent false alarms?

• First, cancel all false alarms immediately.
• Always have your central station passcard with you; the operator cannot accept your instructions without it.
• Before arming your system, make sure all motion sensor areas are clear of moving signs, displays, decorations or anything else that may trigger them.
• Report any arming or disarming problems to your alarm company immediately.
• Train all personnel in the proper procedures for alarm cancellation.
• Test your system regularly.
• Notify the command center and the proper authorities before and after testing or servicing the system.